Shipping Policy for ChefHub
Effective Date: June 19, 2026
Welcome to ChefHub! We take pride in providing our customers with the best commercial kitchen equipment. This Shipping Policy outlines the terms and conditions regarding the shipment of products purchased from our e-commerce store.
Shipping Methods
ChefHub offers a variety of shipping methods to ensure that your purchases arrive promptly and safely. The available shipping options include:
- Standard Shipping: Delivery within 5-7 business days
- Expedited Shipping: Delivery within 2-3 business days
- Overnight Shipping: Next day delivery for orders placed before 2 PM EST
Shipping Costs
Shipping costs are calculated based on the weight and dimensions of your order, as well as the selected shipping method. You will see the total shipping charge during the checkout process before you finalize your order.
Order Processing Time
Orders are typically processed within 1-2 business days. Please note that orders placed on weekends and holidays will be processed the following business day.
Delivery Locations
ChefHub currently ships within the United States. We do not currently offer international shipping. Please ensure that you provide a valid shipping address to avoid delays in delivery.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this information to monitor your shipment’s status in real-time.
Damaged or Lost Shipments
If your order arrives damaged or is lost during transit, please contact our customer service team within 48 hours of receiving your package or identifying the loss. We will work with you to resolve the issue promptly.
Customer Support
If you have any questions or concerns regarding your shipment, please reach out to our customer service team:
- Phone: (860) 382-3596
- Email: sales@mail.chefhub.com
- Address: 4242 Six Forks Road, Raleigh, NC
Thank you for choosing ChefHub for your commercial kitchen equipment needs. We appreciate your business!
We're here to help
Our team can clarify any detail of this policy before you buy.